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Customer Survey
I first consulted with John Bethell Title Company during
January
February
March
April
May
June
July
August
September
October
November
December
I was
*
the seller
the buyer
I refinanced
the lender
the selling realtor
the listing realtor
the listing realtor and the selling realtor
Sellers
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
Which of the following is correct?
I attended my closing in person.
I did not attend my closing. I gave another person my power of attorney
I did not attend my closing. Documents were sent to me to sign and return
The Seller's Power of Attorney was Provided to Me in Time
Yes
No
No Opinion
The Seller's Power of Attorney was Provided to Me in Time
Yes
No
No Opinion
The Deed and other Seller's Documents Were Provided to Me in Time
Yes
No
No Opinion
The Deed and other Seller's Documents Were Provided to Me in Time
Yes
No
No Opinion
The closing statement was provided to me by
John Bethell Title
My realtor
Other
The closing statement was provided to me
Two or more days prior to closing
One day prior to closing
Earlier in the same day before my closing
I did not receive the closing statement until I was at the closing
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
My closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Inspection or repair issues
Issue with the Buyer's Financing
JBT did not complete some of its responsibilities
Other
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Buyers
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
Which of the following is correct?
I attended my closing in person.
I did not attend my closing. I gave another person my power of attorney
I did not attend my closing. Documents were sent to me to sign and return
The Buyer's Power of Attorney was available to me prior to the closing with enough time to review and/or return them.
Yes
No
No Opinion
The Buyer's Power of Attorney was available to me prior to the closing with enough time to review and/or return them.
Yes
No
No Opinion
The Mortgage and other Buyer's Documents were available to me prior to the closing with enough time to review and/or return them.
Yes
No
No Opinion
The Mortgage and other Buyer's Documents were available to me prior to the closing with enough time to review and/or return them.
Yes
No
No Opinion
The closing statement was provided to me by
John Bethell Title
My realtor
My lender
Other
The closing statement was provided to me
Two or more days prior to closing
One day prior to closing
Earlier in the same day before my closing
I did not receive the closing statement until I was at the closing
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
My closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Inspection or repair issues
Issue with the Buyer's Financing
JBT did not complete some of its responsibilities
Other
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Refinancing
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
Which of the following is correct?
I attended my closing in person.
I did not attend my closing. I gave another person my power of attorney
I did not attend my closing. Documents were sent to me to sign and return
The Power of Attorney form was available to me prior to the closing with enough time to review and/or return it.
Yes
No
No Opinion
The Power of Attorney form was available to me prior to the closing with enough time to review and/or return it.
Yes
No
No Opinion
The Mortgage and other Borrower's Documents were available to me prior to the closing with enough time to review and/or return them.
Yes
No
No Opinion
The Mortgage and other Borrower's Documents were available to me prior to the closing with enough time to review and/or return them.
Yes
No
No Opinion
The closing statement was provided to me by
John Bethell Title
My lender
Other
The closing statement was provided to me
Two or more days prior to closing
One day prior to closing
Earlier in the same day before my closing
I did not receive the closing statement until I was at the closing
My closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Appraisal issues
Issue with the Financing
JBT did not complete some of its responsibilities
Other
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Listing Realtor
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
The title insurance commitment was (check all that apply)
Completed within four days of being ordered
Completed shortly before closing
Completed at the "last minute"
Was correct
Contained errors
Was clear and understandable
Was confusing
I typically do not review the commitment
No opinion
Which of the following is correct?
My clients attended my closing in person.
One or more of my clients did not attend closing. They gave another person their power of attorney
My clients did not attend closing. Documents were sent to them to sign and return
The Power of Attorney was
prepared by JBT and furnished more than two days in advance of closing
prepared by JBT and furnished within two days of closings
prepared by JBT and furnished at the last minute
no opinion
My client's documents were
prepared and sent out by JBT more than two days in advance of closing
prepared and sent out by JBT within two days of closing and returned prior to closing
prepared and sent by JBT at the last minute and the closing was delayed waiting for their return
no opinion
The closing statement was prepared by JBT and first furnished to me
two or more days prior to closing
one day prior to closing
earlier in the day of closing
at the closing
was not completed until after the scheduled closing time
no opinion
When I first reviewed the closing statement it was
correct
contained one or more errors and needed to be corrected
no opinion
My closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Appraisal Issues
Issue with financing
JBT did not complete some of its responsibilities
Other
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Selling Realtor
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
The title insurance commitment was (check all that apply)
Completed within four days of being ordered
Completed shortly before closing
Completed at the "last minute"
Was correct
Contained errors
Was clear and understandable
Was confusing
I typically do not review the commitment
No opinion
Which of the following is correct?
My clients attended my closing in person.
One or more of my clients did not attend closing. They gave another person their power of attorney
My clients did not attend closing. Documents were sent to them to sign and return
The Power of Attorney was
prepared by JBT and furnished more than two days in advance of closing
prepared by JBT and furnished within two days of closings
prepared by JBT and furnished at the last minute
no opinion
My client's documents were
prepared and sent out by JBT more than two days in advance of closing
prepared and sent out by JBT within two days of closing and returned prior to closing
prepared and sent by JBT at the last minute and the closing was delayed waiting for their return
no opinion
When I first reviewed the closing statement it was
correct
contained one or more errors and needed to be corrected
no opinion
The closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Appraisal Issues
Issue with financing
JBT did not complete some of its responsibilities
Other
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Lender
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
The title insurance commitment was (check all that apply)
Completed within four days of being ordered
Completed shortly before closing
Completed at the "last minute"
Was correct
Contained errors
Was clear and understandable
Was confusing
I typically do not review the commitment
No opinion
Which of the following is correct?
My clients attended my closing in person.
One or more of my clients did not attend closing. They gave another person their power of attorney
My clients did not attend closing. Documents were sent to them to sign and return
The Power of Attorney was
prepared by JBT and furnished more than two days in advance of closing
prepared by JBT and furnished within two days of closings
prepared by JBT and furnished at the last minute
no opinion
My client's documents were
prepared and sent out by JBT more than two days in advance of closing
prepared and sent out by JBT within two days of closing and returned prior to closing
prepared and sent by JBT at the last minute and the closing was delayed waiting for their return
no opinion
The closing statement was prepared by JBT and first furnished to me
two or more days prior to closing
one day prior to closing
earlier in the day of closing
at the closing
was not completed until after the scheduled closing time
no opinion
When I first reviewed the closing statement it was
correct
contained one or more errors and needed to be corrected
no opinion
The closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Appraisal Issues
Issue with financing
JBT did not complete some of its responsibilities
Other
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Listing and Selling Realtor
The JBT team members with whom I dealt were (check all that apply)
Helpful
Respectful
Friendly & Personable
Knowledgeable
Answered all of my questions to my satisfaction
Indifferent
Distracted
Bored
Angry
Rude
Poorly trained
Did not know what they were doing
The title insurance commitment was (check all that apply)
Completed within four days of being ordered
Completed shortly before closing
Completed at the "last minute"
Was correct
Contained errors
Was clear and understandable
Was confusing
I typically do not review the commitment
No opinion
Which of the following is correct?
My clients attended my closing in person.
One or more of my clients did not attend closing. They gave another person their power of attorney
My clients did not attend closing. Documents were sent to them to sign and return
The Power of Attorney was
prepared by JBT and furnished more than two days in advance of closing
prepared by JBT and furnished within two days of closings
prepared by JBT and furnished at the last minute
no opinion
My client's documents were
prepared and sent out by JBT more than two days in advance of closing
prepared and sent out by JBT within two days of closing and returned prior to closing
prepared and sent by JBT at the last minute and the closing was delayed waiting for their return
no opinion
The seller's side closing statement was prepared by JBT and first furnished to me
two or more days prior to closing
one day prior to closing
earlier in the day of closing
at the closing
was not completed until after the scheduled closing time
no opinion
The buyer's side closing statement was prepared by JBT and first furnished to me
two or more days prior to closing
one day prior to closing
earlier in the day of closing
at the closing
was not completed until after the scheduled closing time
no opinion
When I first reviewed the closing statement it was
correct
contained one or more errors and needed to be corrected
no opinion
The closing was delayed or rescheduled because (choose all that apply)
My closing was not delayed and happened on time
Appraisal Issues
Issue with financing
JBT did not complete some of its responsibilities
Other
My closing was conducted in
Less time than expected
About as much time as I expected
It took more time than I expected
No opinion
Based upon my experience I would
Use JBT again
Use JBT again and refer my friends to them
Not use JBT again
Tell my friends not to use JBT
No opinion
Please tell us how we might have made your closing experience better.
Would you like to talk about your closing with JBTC?
Yes
No
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